Comments on: Metro Bank’s Failed Re-Launch

By: Bill

Bill — Sat, 20 Jun 2009 15:20:39 +0000

I have banked with Commerce all my life, only account I ever had and I am 35 now. So, 15+ years. This website is the icing on the cake for most of us. I inquired as to if this was going to stay the site, and got a reply that just said “This is our new banking site. some enhancements are coming in the near future.” That was it, well…I would just say forget the enhancements because changing the name and stuff was going to be a so called “better” experience and stuff. That is all I heard from them and then this! Come on, it looks horrible. The experience is more than I can take. I am going to be touring local banks to find one with a better web experience since I do practically all my banking and inquiries online. I am really sad about all this because switching banks can be a pain in the @ss…but I don’t think I can enjoy their site in any way. Every time I go to check on things in my account I am confused and can’t understand why they don’t show everything like before and it seems there isn’t anything to it. I know that is a big transition, but if you can’t play with the big boys…then you can play with the kids because most people I talk to hate this new site. It is probably George Bush’s fault this happend I guess (joke). Oh, well…I wonder how they will fix the PR issue they now have? They have never fixed my issues to my satisfaction when they were commerce the past 2 years and I am only one customer. I wonder if this happens often, because this seems like a really bad downward spiral I have seem with them over the past few years. Very sad to say the least.

By: Metro Bank Responds : floor9.com

Metro Bank Responds : floor9.com — Thu, 18 Jun 2009 12:53:03 +0000

[...] comments. With a little help from The Consumerist, The Patriot-News, podcasts, multiple forums, other blogs, and some other frustrated Metro Bank customers, the post has cleared over 1000 reads in 30 hours! [...]

By: dennis

dennis — Thu, 18 Jun 2009 02:17:01 +0000

here here dave… rip commerce i just held on hold for 45 min to told by a little csr that there as nothing she could do, to call back in a hour. give my a break.

By: Dave

Dave — Tue, 16 Jun 2009 22:39:44 +0000

Like you, I was very pleased with Commerce Bank. Short of having branches open 24×7, they came as to perfection as any bank I’ve ever come across. That empire of good customer service was obliterated this past weekend. Any of the ongoing issues are bad enough on their own: Missing funds, canceled ATM cards, an unreachable website, 75-minute hold times, employees who don’t know what’s happening, and so on. But put them all together and “nightmare” doesn’t even come close. Worse, the sheer apathy coming from the employees — not to mention the silence from upper management — is inexcusable.

RIP Commerce Bank: 1985 – 2009