Comments on: Commerce Bank/Harrisburg Conversion into Metro Bank is Underway

By: Andrew Calvo

Andrew Calvo — Sun, 08 May 2011 17:47:44 +0000

MetroBank was going to expand into NJ after the merger with Republic Bank, but since that fell through they never were able to obtain their NJ Banking License..

By: Doug Easterly

Doug Easterly — Sun, 08 May 2011 15:24:33 +0000

Well, apparently the Metro locations in NJ are at a standstill. The two I am familiar with – an empty lot on eastbound Rt. 70 has had a sign on it since 2009 but recently the sign is down – as is the one that was placed on a closed Exxon station on southbound Rt. 42 at Ganttown Rd that was to be demoed (including the low budget single story small motel behind it) to make way for a new Metro Bank. Well, VernonHill cant hide from this delay – he owns Site Development, Inc. which was supposed to build the facilities. I dont know where the third one was to be.

By: Beth

Beth — Tue, 14 Jul 2009 01:00:34 +0000

We have been a customer with Commerce since it opened in our area,and really enjoyed the conveinence and the customer service. Now in just one week during the change no one even informed me that our money could not be accessed or that no one would answer the phone. Than I went in to ask a question and the answer kept changing so that no matter what the answer always ended up being my fault. No matter where I go and mention how upset I am with Metro at least two people at each retail store tell me all their bad experiences with this bank. What a shame when just a month ago I was recomending Commerce to my friends and relatives now I am deciding what I am going to do! I have lost all trust with this bank.

By: Steve

Steve — Thu, 18 Jun 2009 20:33:10 +0000

The new Metro Bank website looks like it was designed by a ten year old in his/her bedroom! Oh.. my.. god, I cannot believe anyone would have the nerve to launch a bank with a website like that! And what the hell is the logo about? Is that supposed to appeal to fully grown adults? A fraking ‘M’ with a baseball cap on! Yo dude, far out. Must have cost mega bucks to come up with that idea. Oh well, at least they give free lollipops I suppose. Hey, what’s with the domain too? Last time I looked the real one was still for sale!!!! Totally amateur all round.

By: Dawn

Dawn — Wed, 17 Jun 2009 20:32:52 +0000

So now the Transfer options are not working! Oh yea and the bill payer is not working! Tried to call number listed for Transfer problems it is a wrong number! So I call the 888 number and yep on hold for over 30 mintues. Tried a local branch and nightmare again! Spoke to 2 people no clue how to help me! Tranfered me to the 3rd rep at the branch he had no clue why I was calling! Yepp think I moving over to wachovia The first year, they will give you a guaranteed 5.00% APY with way to save option. Metro should have really tested the system before the change over. Oh and sending customers notices before the change would have been nice too…. so much for being a customer for 15 years!

By: Annette

Annette — Wed, 17 Jun 2009 02:57:07 +0000

I have had problems with this bank as it was known as Commerce and now as it’s new name Metro. I have had a direct deposit account/s set up with this bank for my Social Security payments for many, many years. According to federal law 207 42 U.S.C. AS407 Section 207 of the Social Security Act, all social security direct deposits are protected from assignment. Which means, the bank cannot touch that money for NSF fees. The courts percieve NSF fees as a loan and a way for the banks to make money and nothing else. This bank has been doing this to me for years and to my estimate, they now owe me thousands of dollars. It is my intent to write a certified letter to this bank and if a solution is not found, I will be filing a lawsuit against them. This is not the only problem I have had with this bank and I would highly discourage anyone from doing business with them.

By: Mark L

Mark L — Mon, 15 Jun 2009 18:02:15 +0000

This merger has been nothing but a nightmare. first the website goes off on Friday night and you cant even access. Comes back up on Sunday, then the login dont work at mymetrobank.com . I go to buy groceries and my card doesnt work. Anyone experiencing major issues with this bank already? Ive been with them for many year and everything is screwed up in one day. They never sent out notifcation of the name change and just got the day the name changed. How odd is this? I am about to pull my accounts. I cant get anyone on the phone. I am on hold forever. then i call the bank branch and the woman isnt very helpful and rude. what happened to the customer service? Whats going on this bank?

metro you never launch a new name or website unless everything is working. you never take the old banks website down ever unless you can replace it with the new one right away. this thing hasbeen ridiuclous. the website sucks and its so unprofessional. whats up with the dog?

By: Pissed Metro Customer

Pissed Metro Customer — Mon, 15 Jun 2009 01:01:29 +0000

I just spent 25 minutes just trying to log into my new “Metro Bank” online banking. It sucks.

I run a technology company and the main reasons I went to Commerce Bank were:

a. Customer Service was PHENOMINAL.
b. Their online banking was SO EASY… But SO POWERFUL…

This freaking Metro Bank thing is a joke. Hopefully they’ll get a real developer who understands web usability and get it right soon. Otherwise I’ll head back to Fulton.